At ElectricStove, we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely happy with your order, we offer a straightforward and hassle-free refund and returns process. Please read this policy carefully to understand your rights and responsibilities when returning a product or requesting a refund.
1. Eligibility for Returns and Refunds
To be eligible for a return or refund, the following conditions must be met:
- Timeframe: You must request a return within 2 days of receiving your order.
- Product Condition: The product must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of Purchase: You must provide a valid proof of purchase, such as an order number or receipt.
Please note that certain products may not be eligible for returns due to hygiene or safety reasons unless they are defective or damaged.
2. How to Initiate a Return
If you wish to return a product, follow these steps:
- Contact Us: Reach out to our customer support team via email at muneebt000@gmail.com to initiate the return process. Provide your order number and details about the product you wish to return.
- Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to proceed.
- Pack the Product: Securely pack the product in its original packaging, including all accessories, manuals, and tags. Attach the RAN to the package.
- Ship the Product: Send the package to our return address, which is provided in the instructions. Please note that you are responsible for the return shipping costs unless the return is due to a defect or error on our part.
3. Inspection and Processing
Once we receive your returned product, our team will inspect it to ensure it meets the eligibility criteria. This process may take up to 1 business day.
- Approved Returns: If the return is approved, we will process your refund or exchange as per your request.
- Rejected Returns: If the product does not meet the eligibility criteria, we will return it to you at your expense, and no refund or exchange will be issued.
4. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. You may be asked to provide photos or other evidence of the defect or damage.
7. Cancellation Policy
If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow the return process outlined above.
8. Non-Returnable Items
The following items are non-returnable unless they are defective or damaged:
- Products that have been used, opened, or are not in their original condition.
- Products without proof of purchase.
- Products that are explicitly marked as non-returnable on the product page.